Website Terms of Use

Agreement and scope

These Website Terms of Use (“Website Terms”) are a binding agreement between you and Outliv Longevity (Pty) Ltd, registration number 2026/236646/07, trading as “OUTLIV” (“OUTLIV”, “we”, “us” or “our”). They govern your access to and use of our websites, member portal, mobile interfaces, digital content, forms, messaging channels and related administrative services (together, the “Platform”).

By creating an account, selecting “I agree”, making a purchase or using the authenticated Platform, you confirm that you have had a reasonable opportunity to read these Website Terms and agree to them. Merely reading our public website does not turn the Privacy Notice into a contract or amount to consent for optional processing.

The Membership Agreement, Clinical Services Terms, Privacy Notice, Health Data Processing and Sharing Consent, Cookie Notice and any provider-specific consent presented to you form part of the overall service relationship. If there is a conflict, the more specific document governs its subject matter, subject always to applicable law.

Who may use the Platform

You must be at least 18 years old, have legal capacity to contract and use the Platform for yourself unless OUTLIV has approved a lawful representative arrangement. We do not knowingly offer memberships to children. A representative must disclose that capacity and may be required to provide proof of authority.

The Platform is intended primarily for persons located in South Africa. If you access it elsewhere, you are responsible for local-law restrictions and acknowledge that clinical services may only be delivered where the relevant practitioner is authorised to practise.

OUTLIV’s role and independent healthcare providers

OUTLIV provides technology, membership administration, service coordination, customer support and access to an ecosystem of independent healthcare practitioners, laboratories, imaging centres, pharmacies and other providers. Unless expressly stated in writing, OUTLIV is not the laboratory, imaging centre, pharmacy or independent medical practitioner and does not control the practitioner’s clinical judgment.

Clinical advice, test ordering, result interpretation, diagnosis, prescribing and treatment decisions are made by the identified healthcare practitioner or clinical entity. Nothing on a general webpage, chatbot, administrative message or automated interface constitutes a clinical decision unless an authorised practitioner has reviewed and adopted it for you.

No emergency service or general medical advice

OUTLIV is not an emergency service and does not continuously monitor messages, devices, laboratory feeds or symptoms. If you believe you may have an emergency or need urgent care, contact the appropriate local emergency service or attend the nearest emergency department. Do not wait for a Platform response.

Public content is educational and general. It is not a complete medical assessment, diagnosis, prescription or assurance that a product or intervention is suitable for you. Never delay or discontinue care or medicine on the basis of general Platform content.

Account registration and security

• Accurate information. You must provide complete, current and truthful information, including information material to safe clinical care.
• Personal account. Your credentials are personal. You may not share them, impersonate another person or permit unauthorised access.
• Security. Use a strong, unique password and promptly notify hello@outliv.co.za if you suspect compromise, loss of a device or unauthorised activity.
• Activity. You are responsible for activity through your account to the extent the law permits, except where it results from OUTLIV’s breach or security failure.
• Verification. We may use proportionate identity and authority checks before disclosing records, accepting instructions or changing sensitive details.

Acceptable use

You may use the Platform only lawfully and for its intended personal health-service purposes. You must not:

• submit false, fraudulent, infringing, malicious or unlawfully obtained information;
• probe, scan, scrape, overload, reverse engineer, bypass security or access another person’s account or health information;
• upload malware or interfere with the operation, availability or integrity of the Platform;
• use Platform content to train a competing model or commercial service, except with written permission;
• harass staff or providers, misuse care-team channels or make recordings without all legally required permissions; or
• use the Platform for an unlawful employment, insurance, credit or other decision about another person.

We may reasonably investigate misuse, preserve evidence, restrict access and report conduct where required or permitted by law.

Content and intellectual property

The Platform, brand, software, designs, protocols, explanatory content and compilations are owned by or licensed to OUTLIV and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable right to use them for your personal, non-commercial use during your authorised access.

You retain ownership of content you submit. You grant OUTLIV a limited licence to host, copy, transmit and process that content only as reasonably required to deliver, secure and improve the services, comply with law and exercise the purposes described in the Privacy Notice.

You may download your personal reports for your own care and records. You may not remove notices, resell content, reproduce substantial portions or represent OUTLIV material as your own.

Third-party services and links

The Platform may connect to independent providers, payment services, messaging services, wearable integrations or external websites. Their own terms and privacy notices may apply. OUTLIV remains responsible for its own obligations and for operators acting on its instructions, but does not warrant independent third-party products or clinical acts merely because access is coordinated through the Platform.

Electronic communications and records

You agree that agreements, notices, invoices, results-available alerts and other records may be delivered electronically to the contact details in your account. Service communications are not marketing. Because ordinary email and consumer messaging services may carry privacy risks, avoid sending unnecessary health detail through insecure channels and use the secure portal where available.

We may retain reliable electronic evidence of document versions, checkbox text, date and time, account identifier, device or browser information and related transaction records. You may download or request a copy of the terms accepted by you.

Availability, maintenance and changes

We aim for reliable access but do not promise uninterrupted or error-free operation. We may perform maintenance, address security threats or change features. Material changes to paid services or these Website Terms will be notified in a reasonable manner and will apply prospectively. We will not use a unilateral change to remove accrued statutory rights.

Suspension and termination

We may suspend or terminate access where reasonably necessary for security, unlawful use, non-payment, material breach, abuse, clinical safety, provider requirements or discontinuation of the Platform. Where practicable and lawful, we will give notice and a reasonable opportunity to remedy a remediable breach.

Termination does not erase payment obligations already incurred, confidentiality duties, intellectual-property restrictions or lawful record-retention duties. Where OUTLIV ends a paid service without your breach and without supplying an equivalent, any refund for the unprovided portion will be calculated under the Membership Agreement and applicable law.

Consumer rights, warranties and liability

Nothing in these Website Terms excludes any implied warranty, quality standard or remedy that cannot lawfully be excluded. Subject to those rights, the Platform is provided on an “as available” basis and general content may become outdated or contain errors.

To the maximum extent permitted by law, OUTLIV is not liable for indirect, incidental or consequential loss that was not reasonably foreseeable when the agreement was made, or for an independent provider’s act that OUTLIV did not direct or control. OUTLIV remains responsible for its own negligence, representations, data-processing duties and contractual obligations.

Where a financial cap is lawful and fair, OUTLIV’s aggregate contractual liability arising from Platform administration is limited to the fees you paid OUTLIV for the affected service in the preceding 12 months. The cap does not apply to the excluded categories listed in the Important limitation notice, or where applying it would be unfair, unreasonable or prohibited.

You indemnify OUTLIV only against third-party claims directly caused by your intentional unlawful use of the Platform, infringement of another person’s rights or knowing submission of fraudulent information. This indemnity does not apply to the extent OUTLIV or a provider caused or contributed to the loss.

Complaints and disputes

Please first send an administrative or membership complaint to hello@outliv.co.za. A clinical complaint should be directed to the practitioner or clinical entity identified in your care documentation, without limiting any right to approach an appropriate professional or health authority.

The parties will try in good faith to resolve a dispute through written escalation and, if agreed, mediation. This does not prevent either party from seeking urgent relief or using a court, ombud, regulator or consumer forum with jurisdiction. Nothing requires you to waive a statutory remedy.

General legal terms

• Law. South African law governs these Website Terms.
• Jurisdiction. You and OUTLIV submit to the jurisdiction of a competent South African court, subject to any statutory forum available to you.
• No waiver. A delay in enforcing a right is not a waiver.
• Severability. An invalid clause is limited or severed only to the extent necessary; the remainder continues.
• Assignment. You may not transfer your account. OUTLIV may transfer the agreement as part of a lawful reorganisation or sale if this does not materially reduce your rights and required notices are given.
• Entire agreement. The documents expressly incorporated into these Website Terms record the agreement on their subject matter; they do not exclude liability for misrepresentation that cannot lawfully be excluded.
• Contact. Outliv Longevity (Pty) Ltd - 2026/236646/07, 14 Fern Lane, Steyn City, Riverglen, 2191, support @outliv.co.za.

Membership Agreement

Cooling-off rights, early cancellation of the fixed term, how any refund is calculated, and expiry, renewal and month-to-month continuation are set out in the Refund Policy, which forms part of this Membership Agreement.

Parties and incorporation

This Membership Agreement is between you (the “Member”) and Outliv Longevity (Pty) Ltd - 2026/236646/07 trading as OUTLIV. It incorporates the Website Terms, Privacy Notice, Health Data Processing and Sharing Consent and applicable order confirmation. Clinical services are also governed by the Clinical Services Terms and the identified provider’s specific consent.

Eligibility and clinical acceptance

Membership is available only to adults aged 18 or older. Payment secures access to the programme but does not compel a practitioner to order a particular test, diagnose a condition, prescribe a medicine or approve a therapy. A practitioner may modify or decline a clinical service where required by safety, professional judgment or law.

You must complete identity verification, intake, consents and clinically required information. OUTLIV or a provider may pause performance until these are complete. A clinically unsuitable member may be offered a modified service, referral or cancellation with the lawful refund for any unprovided component.

Membership term and commencement

The initial membership runs for 12 months from the start date in your order confirmation. The start date is normally the date of payment or the date on which OUTLIV first begins performance, as disclosed at checkout. Delays caused by incomplete intake, missed appointments or your failure to follow collection instructions do not automatically extend the term.

You should complete the baseline testing process within 90 days after the start date. If you do not, benefits remain subject to the original term and third-party pricing or test availability may change. OUTLIV will reasonably accommodate delays it caused and any extension required by law.

Included services

Unless your checkout page or order confirmation expressly states otherwise, the standard membership includes:

• access to the member Platform for the membership term;
• biomarker panel according to the test schedule displayed at checkout or in the order confirmation;
• collection coordination at the available partner site or method specified in the order;
• a practitioner-authored or practitioner-approved interpretation of the included results;
• a personalised health protocol or care plan based on available information and clinical judgment;
• reasonable administrative and care-team access through supported channels, subject to operating hours, response targets, scope and fair-use limits disclosed on the Platform;
• re-test planning and longitudinal result tracking where available; and
• member pricing or access pathways for selected optional services, without a promise that every service is available in every location.

The exact test panel, reference laboratory and methods may change because of availability, clinical appropriateness, regulatory requirements or improved methodology. OUTLIV will not materially reduce an included benefit without offering a reasonably equivalent substitute or an appropriate remedy for the unprovided component.

Excluded and separately charged services

The following are excluded unless expressly included in writing:

• additional or repeat laboratory tests outside the included schedule;
• imaging, radiology and contrast media;
• specialist or additional practitioner consultations;
• home collection, travel, courier or delivery charges;
• supplements, devices, medicines, compounded products, hormones, peptides, GLP-1 products or other therapeutics;
• treatment monitoring required because you choose an optional therapy;
• medical aid claims, insurer authorisations and any tax or bank charge not included at checkout; and
• emergency, hospital, primary-care or comprehensive diagnostic services.

Optional services require a separate price, order and any clinically required assessment or prescription. Preferential pricing is not a guarantee that an optional service is the lowest price available in the market.

Fees, payment and invoices

The current standard annual fee is R10,000, inclusive of VAT where VAT is chargeable, unless the total price displayed at checkout states otherwise. The checkout total and order confirmation control for your transaction. You authorise the disclosed payment provider to process the selected payment method.

Fees are payable in advance unless an instalment plan is expressly offered. An instalment arrangement does not convert the annual commitment into a monthly cancellable plan; any cancellation is calculated under the Refund Policy. Failed payments may lead to proportionate suspension after notice, without interfering with access to records that the law requires a provider to supply.

OUTLIV does not guarantee medical-scheme, insurer or employer reimbursement. You remain liable for fees not expressly accepted by a sponsor.

Member responsibilities

• provide complete and accurate health, medication, pregnancy, allergy and family-history information relevant to safe care;
• follow fasting, collection, medicine and appointment instructions provided by the practitioner or laboratory;
• seek urgent or primary care when appropriate and do not rely on Platform response times for urgent symptoms;
• review results and recommendations, ask questions and complete recommended follow-up with an appropriate practitioner;
• pay separately disclosed optional and third-party fees; and
• keep contact details current so important notifications can reach you.

Sponsors and promotions

If an employer or other sponsor pays some or all fees, the Corporate-Sponsored Member Addendum applies. Sponsorship does not give the sponsor access to individual health information. Promotions are subject to their disclosed eligibility and duration and may not be redeemed for cash unless required by law.

Service changes, discontinuation and provider substitution

OUTLIV may substitute a laboratory, practitioner or method for legitimate clinical, capacity, geographic, regulatory or supply reasons. A substitution must not materially reduce the purchased benefit without a reasonable equivalent or lawful remedy. If OUTLIV permanently discontinues the membership, it will facilitate record continuity and calculate any refund for the unprovided portion.

Clinical Services Terms and General Informed Consent

Nature of the clinical services

OUTLIV coordinates access to clinical services supplied by the independent practitioner or clinical entity identified in your booking, clinical note, prescription or report (“Clinical Provider”). The Clinical Provider is responsible for professional judgment, informed consent, clinical records, ordering, interpretation, diagnosis, prescribing, referrals and follow-up within the agreed scope.

The programme is preventive and longitudinal in orientation. It is not a substitute for comprehensive primary care, specialist care, an in-person examination where needed, hospital care or emergency services.

Consent is a continuing discussion

By accepting these Clinical Services Terms, you consent to the general process described here after having an opportunity to ask questions. Consent is voluntary and may be withdrawn prospectively, but withdrawal cannot undo a test already performed, lawful processing already completed or an obligation to retain a clinical record.

A Clinical Provider must obtain additional informed consent where the nature, benefits, material risks, alternatives or costs of a particular test, scan, procedure, telehealth encounter, medicine or therapy require it. You may refuse a proposed intervention. Refusal may mean that the provider cannot safely provide part of the programme.

Baseline assessment and testing

The assessment may include health and family history, symptoms, medicines and supplements, lifestyle information, measurements, laboratory testing and records from other providers. The Clinical Provider determines which tests are appropriate and may omit, repeat or add tests with explanation and, where applicable, separate pricing.

Blood collection can cause temporary discomfort, bruising, light-headedness, fainting or, rarely, other complications. Collection staff will use their professional protocols. Tell them about previous reactions, bleeding disorders, anticoagulants, allergies, pregnancy or other information that may affect collection safety.

Limits of tests and interpretation

• Variation. Results vary with biological fluctuation, fasting, time of day, exercise, illness, medicine, supplements, collection quality, equipment, method and reference range.
• False or uncertain results. A screening result can be falsely reassuring, falsely abnormal, borderline, inconclusive or not clinically significant.
• Incidental findings. Testing may reveal unexpected information or possible risk unrelated to your original goal and may require repeat testing, referral, imaging or other follow-up at additional cost.
• Not comprehensive. A panel tests only the markers listed. It does not rule out conditions that were not tested or that require examination, imaging, pathology or specialist assessment.
• Clinical context. A number outside a reference range is not automatically a diagnosis; a number inside range does not guarantee health.

Imaging, genetic tests and specialised investigations

Imaging is not included unless expressly stated. Where imaging is arranged, the imaging provider must explain modality-specific issues such as radiation, contrast, implants, pregnancy, claustrophobia or incidental findings and obtain its own consent. The radiologist or relevant specialist is responsible for the report.

Genetic testing is not authorised by this general consent. If offered, it requires separate consent addressing the test’s scope, limitations, familial implications, data handling, potential unexpected findings, counselling needs and any legally restricted employment or insurance use.

Protocols, supplements, medicines and therapies

A protocol is personalised guidance based on information reasonably available at the time. It may include lifestyle measures, monitoring, supplements or a recommendation to discuss treatment. It is not a guarantee of prevention, performance, symptom improvement, longevity or a particular outcome.

Prescription medicines, hormones, GLP-1 medicines, peptides, compounded products or other therapeutics are available only where lawful, clinically appropriate and prescribed and dispensed by properly authorised professionals. Membership does not create an entitlement to any product. The prescriber must explain material benefits, risks, alternatives, monitoring and cost before treatment.

Do not start, stop or change prescribed medicine without consulting the responsible practitioner. Disclose all medicines, supplements, allergies, pregnancy or pregnancy plans and adverse reactions. Product supply, cold-chain delivery, dispensing and quality obligations rest with the licensed party responsible for that function, while OUTLIV remains responsible for its own coordination commitments.

Telehealth and electronic care

A remote consultation has limits: the practitioner may not be able to perform a physical examination, observe all clinical signs or access complete records. The practitioner may require an in-person examination, additional testing or referral. You must participate from a reasonably private place, confirm your location and identity when asked and ensure a stable connection.

Electronic communication can be delayed, misdirected or accessed by others who use your device. Use the secure portal for sensitive information where available. Service messages may be sent by email, SMS or WhatsApp to the details you provide, but do not use those channels for emergencies.

Use of artificial intelligence and decision support

OUTLIV may use software or artificial-intelligence tools to organise information, flag patterns, draft administrative content or support a practitioner. These tools may be incomplete or wrong. A qualified practitioner must review and adopt any patient-specific clinical interpretation or protocol before it is treated as clinical advice.

OUTLIV will not make a decision that has a legal or similarly significant clinical effect on you solely through automated processing without the safeguards required by law. You may ask for human review of a material automated output.

Communication of significant findings and follow-up

The Clinical Provider will use reasonable clinical processes to review and communicate results within the agreed scope. Turnaround estimates are not guarantees because laboratories and specialists may require repeat work or experience delays.

If a result appears time-sensitive, the Clinical Provider or OUTLIV may attempt to contact you through the details supplied and may take proportionate steps permitted by law and professional duties. You remain responsible for keeping details current, reviewing communications and seeking urgent care when symptoms or circumstances require it.

Follow-up investigations, treatment or referrals may not be included in the membership. The Clinical Provider should explain the recommended next step and known cost implications, but you remain free to obtain care from another appropriate provider.

Your clinical responsibilities

• provide complete, truthful and current health information and correct errors promptly;
• identify other treating practitioners and provide records or permission to obtain them where relevant;
• follow preparation, collection, monitoring and safety instructions;
• ask questions when information is unclear and disclose concerns about a proposed intervention;
• do not share prescriptions, products or patient-specific protocols with another person;
• seek appropriate urgent, primary or specialist care and attend recommended follow-up; and
• tell the provider promptly about material changes or reactions relevant to an active treatment.

Clinical records, confidentiality and access

The Clinical Provider creates and controls clinical records required by law and professional rules. OUTLIV may host or administer those records under an appropriate agreement. Clinical information is confidential and may be disclosed only with lawful authority, including your consent, a legal obligation, a court order, a professional duty or another basis permitted by law.

You may request access to your records subject to lawful limitations protecting third parties, legal privilege, safety and record integrity. A request to delete information cannot override a provider’s duty to retain a complete clinical record.

No guarantee and allocation of responsibility

Medicine and screening involve uncertainty. Neither OUTLIV nor a Clinical Provider guarantees a diagnosis, result, suitability decision, therapeutic response or health outcome. This does not excuse a provider from the standard of care or OUTLIV from its own legal duties.

Each party is responsible for the functions it actually performs. A contractual description of independence does not remove responsibility that the law attaches to conduct, control, representations or data processing.

Complaints and questions

Ask clinical questions through the channel identified in your care documentation. You retain the right to approach the Health Professions Council of South Africa, Health Ombud, Information Regulator or another competent body where applicable.

General consent confirmations

• REQUIRED — I have read the Important clinical notice and understand that testing has limits and can produce uncertain, unexpected, false-negative or false-positive findings.
• REQUIRED — I consent to the general clinical assessment and testing process described above, while understanding that specific interventions may require further consent.
• REQUIRED — I understand that OUTLIV coordinates the service and that identified independent healthcare professionals retain clinical responsibility.
• REQUIRED — I understand that this is not an emergency service or a substitute for comprehensive primary and specialist care.
• REQUIRED — I have had an opportunity to ask questions and may withdraw consent prospectively, subject to lawful record and completed-service obligations.

Corporate-Sponsored Member Addendum

Purpose and priority

This Addendum applies where an employer, association or other organisation (“Sponsor”) funds or facilitates a membership. It supplements the Membership Agreement. If there is a conflict about sponsor access or workplace use, this Addendum prevails to the extent it gives the member greater confidentiality, subject to law.

Voluntary participation and separate care

Participation is voluntary unless a separate lawful instrument clearly provides otherwise. The programme is a personal preventive-health benefit, not an occupational fitness assessment, incapacity process or condition of employment. A member may ask questions or decline an intervention without OUTLIV reporting the clinical choice to the Sponsor.

The Sponsor does not direct the Clinical Provider’s professional judgment. Clinical relationships and records remain separate from human-resources, performance and disciplinary records.

What the Sponsor may receive

• the minimum identity or employee identifier needed to confirm eligibility;
• enrolment status necessary for allocation and billing, without revealing a result, diagnosis or protocol;
• invoice, utilisation count or programme-administration information that does not reveal clinical content; and
• de-identified aggregate cohort reporting that meets the safeguards below.

What the Sponsor may not receive

• individual laboratory, imaging, genetic or biometric results;
• health history, symptoms, diagnoses, risks, medicines, prescriptions or protocol;
• consultation content, clinical messages or reasons for a referral;
• a named individual’s participation in a specific test or therapy;
• raw or row-level datasets capable of being linked back to an employee; or
• individual predictions, scores or recommendations for recruitment, promotion, performance, benefits, discipline, incapacity or termination.

Aggregate-report safeguards

A cohort report may be issued only where at least 50 eligible members are included; the draft operational threshold is 10. OUTLIV must suppress, combine or generalise small cells, rare conditions, outliers, free text, location, job level or demographic combinations that could reasonably identify a person.

The Sponsor may use a report only for legitimate, population-level wellbeing planning. It may not attempt re-identification, combine the report with other data to single out a person, or use it for an individual employment decision. The sponsor agreement must impose these restrictions and require secure handling and deletion.

Employment Equity Act boundary

South African employment law restricts medical testing of employees and treats HIV and genetic testing particularly strictly. This programme is not designed to authorise testing for an employment purpose. Any occupational, fitness-for-work, HIV or genetic-testing programme must be separately designed and legally reviewed under the Employment Equity Act and applicable court or professional requirements.

Payment, cancellation and end of sponsorship

The Sponsor’s commercial contract determines what it pays. The member is liable only for a fee the member separately accepts. If sponsorship ends, OUTLIV will explain whether the current term remains funded and may offer the member a direct continuation option. No new charge may be imposed without clear prior agreement.

The member retains access rights to personal and clinical records under applicable law even if sponsorship or employment ends. A sponsor’s cancellation does not authorise deletion of a clinical record before the lawful retention period.

Complaints and non-retaliation

Privacy or programme concerns may be sent directly to hello@outliv.co.za OUTLIV will not disclose the content of a member complaint to the Sponsor unless necessary and lawful. The sponsor agreement should prohibit retaliation for exercising privacy, consent or complaint rights.

Member confirmation

• REQUIRED — I understand what limited administration data and de-identified aggregate reporting the Sponsor may receive.
• REQUIRED — I understand that my individual clinical information will not be provided to the Sponsor merely because it pays for membership.
• REQUIRED — I understand that this programme is not an employment fitness or occupational medical assessment.

Electronic Marketing Consent

Optional consent

Marketing is optional and is not a condition of membership or care. OUTLIV may send service, safety, appointment, billing and legal messages without marketing consent where otherwise lawful; those messages will not include unrelated promotional content.

Channel choices

• OPTIONAL — I agree to receive OUTLIV news, educational content and offers by email.
• OPTIONAL — I agree to receive OUTLIV marketing by SMS.
• OPTIONAL — I agree to receive OUTLIV marketing by WhatsApp.
• OPTIONAL — I agree to receive OUTLIV marketing telephone calls.

Each choice is independent. Consent records must include the exact wording, channel, source, version, date and time. OUTLIV may not infer consent to one channel from another.

Content and targeting limits

OUTLIV may use basic contact, membership stage and engagement information to make communications relevant. It will not use diagnoses, laboratory results, medicines, genetic information or other sensitive health detail for advertising or third-party audience matching without a separate, specific and lawful consent.

OUTLIV does not sell member health information or disclose it to advertisers for their independent use.

Withdrawal and pre-emptive blocks

You may withdraw consent or object at any time through the communication’s unsubscribe method, the preference centre or hello@outliv.co.za. OUTLIV will maintain suppression records and check applicable national opt-out or pre-emptive-block requirements before direct marketing. Withdrawal will be implemented without an unreasonable charge or delay.

Third-party marketing

This consent is for OUTLIV marketing only. A partner may market directly only under its own lawful basis and notice. OUTLIV will not provide your contact details to a partner for independent marketing merely because the partner supplies a clinical or fulfilment service.